Our Terms

Privacy Policy for Sarjan Homes

This Privacy Policy applies to Sarjan Homes Pty Ltd and its subsidiaries (collectively referred to as “Sarjan Homes”). We are committed to managing personal information in an open and transparent manner, in compliance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

This Privacy Policy covers the following:

The kinds of personal information we collect and hold
How personal information is collected and held
Purposes for which personal information is collected, held, used, and disclosed
Sending personal information overseas
Accessing and updating personal information
Use of our websites and electronic media
How to make a complaint or provide feedback

The Kinds of Personal Information We Collect and Hold

Personal information is any information or opinion that identifies an individual or allows their identity to be reasonably determined. Common examples include an individual’s name, address, email address, and telephone number.

The type of personal information Sarjan Homes collects depends on the nature of your interaction with us, such as:

Clients: We collect personal information to provide residential home building services.
Suppliers and Subcontractors: We collect personal information necessary for engaging suppliers and subcontractors to assist in delivering our services.

Sensitive Information

Sarjan Homes does not generally collect sensitive information as defined by the Privacy Act (e.g., racial or ethnic origin, religious beliefs, health information). If such information is ever required, we will only collect it with your explicit consent and in accordance with the law.

Employee Records

Records related to our employees are exempt from the Privacy Act and are not covered by this Privacy Policy.

How Personal Information is Collected and Held

We begin collecting personal information from the moment you inquire about engaging us for residential building services, which can occur through various means such as our website, in person at our display homes, or through applications.

For suppliers and subcontractors, we collect personal information at the point of engagement, such as when completing our “subcontractor information pack.”

Security of Personal Information

Sarjan Homes takes all reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes both electronic and physical forms of data. We destroy or permanently de-identify personal information when it is no longer needed.

External service providers assisting us are required to safeguard the personal information provided to them in compliance with this Privacy Policy and the APPs.

Purpose for Which Personal Information is Collected, Held, Used, and Disclosed

We collect personal information from you or your authorized intermediaries when it is reasonably necessary for the following purposes:

To provide quality products and services;
To inform you of special offers and services that may be of interest;
To handle applications for planning, building, or development consents on your behalf;
To engage suppliers or subcontractors and meet legal, insurance, and taxation obligations;
To consider job applications and inquiries;
To maintain accurate contact information;
To meet our legal obligations.

Consequences if Information is Not Provided

If you choose not to provide us with certain personal information, it may:

Limit our ability to provide our products and services;
Prevent us from engaging you as a supplier or subcontractor;
Affect the level of service we can provide to you;
Prevent us from contacting you.

Use and Disclosure of Personal Information

Personal information collected by Sarjan Homes is generally used and disclosed for:

The primary purpose for which it was collected;
Related purposes within reasonable expectations;
Compliance with legal and regulatory obligations.

We may disclose personal information to our contractors and service providers to assist with our business operations. In such cases, we ensure these third parties comply with the APPs.

We do not sell personal information to third parties.

Disclosure Required by Law

We may use or disclose your personal information if required or authorized by law (e.g., to government agencies or in emergency situations).

Sending Personal Information Overseas

Sarjan Homes does not routinely disclose personal information to recipients outside Australia. If it becomes necessary to transfer information overseas, we will only do so with your consent or in compliance with the APPs.

Accessing and Updating Personal Information

You may request access to or correction of your personal information at any time by contacting us in writing. We may need to verify your identity before providing access to or updating your information. In certain circumstances, we may not be able to provide access to certain information, in which case we will provide you with the reasons.

We generally provide access free of charge, except in cases involving a significant volume of information or archived records, where a fee may be charged.

Use of Our Websites and Electronic Media

Our websites, applications, and customer databases are managed by third-party providers who are contractually obligated to protect your privacy. These providers must also comply with the Privacy Act.

Use of Cookies and Web Tracking

Our website uses cookies and other web tracking tools to enhance user experience. These tools do not generally collect personal information but may gather information such as IP addresses and browsing behavior. This information is used to maintain and improve our websites and to tailor your user experience.

If you wish to opt-out of cookies, you can adjust your browser settings accordingly.

Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites.

Website and Application Security

While we take reasonable measures to secure the transmission of personal information over the internet, we cannot guarantee the security of data transmitted to us online.

Commercial Electronic Messages

Under the Spam Act 2003 (Cth), we may send you commercial electronic messages (e.g., emails) related to the purposes for which your information was collected. You can unsubscribe at any time, and we will ensure our records are updated accordingly.

How to Make a Complaint or Provide Feedback

If you have questions, feedback, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Email: info@sarjanhomes.com
Address: Unit 16/45 Powers Road, Seven Hills NSW 2147

We aim to respond within 20 working days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

Sarjan Homes reserves the right to update this Privacy Policy as necessary. Any changes will be posted on our website.